Returns & Exchanges + Sample Vial

✨ Test risk-free: We automatically send a free fragrance sample (2 ml) with every order. This way, you can test the fragrance first without opening the main bottle. Only the sealed original product is eligible for return and refund.

🧼 Hygiene Information

For hygiene reasons, opened or unsealed perfumes from our Venoa fragrances cannot be returned or exchanged. This ensures that all customers receive only new and unused original products.

🔁 Your Return – how it works

If you are exceptionally not satisfied with a product, you can return it to us within 30 days of receiving the goods.

You can find our return portal here:

👉 Open Return Portal

Please note:

  • The buyer bears the return shipping costs.
  • Every return is inspected by us.
  • Products with signs of use, damage, or removed seals are excluded from return.

What you need to provide in the return form:

  • Your email address
  • Your order number

📝 We would appreciate it if you also inform us of the reason for your return – this helps us to continuously improve our products and our service.

⚠️ Received a defective product or wrong item?

If you have received a damaged product or something is missing, please send us an email in advance to:

📩 ruecksendung@venoaperfume.de

Please include the following in your message:

  • Your order number
  • The reason for the complaint (please attach a photo if defective)
  • Whether you would like an exchange or a refund

We will get back to you as soon as possible and personally take care of your request.

💬 Still have questions?

Our customer service will be happy to help you:
📩 support@venoaperfume.de

Please use our return portal for returns whenever possible – this way, we can process your request more quickly and help you promptly.